Refund Policy

This policy covers refunds for paid products — websites and components. Free products have no purchase price and are therefore not covered by this policy.

Digital goods, delivered instantly

Websites and components are digital products delivered immediately on purchase (via the deployment link or marketplace listing on that product’s own page). Because the full product is accessible right away, refund requests are evaluated case by case rather than granted automatically.

When a refund is appropriate

• The product is materially different from what its page described.
• A technical defect makes the product unusable and cannot reasonably be fixed or supported.
• You were charged in error (duplicate charge, wrong product).

When a refund typically isn’t offered

• You changed your mind after accessing and using the purchased product.
• You need a feature or platform the product page didn’t claim to support.
• The request is made a significant amount of time after purchase.

How to request one

Reach out through the Contact page, select “Product question,” and include the product name and order details. Every request is read and answered by The Velox Studio directly.

After a refund is approved

Once a refund is approved, the license granted under the License Terms for that purchase ends, and continued use of the product past that point is not authorized.